FAQ

High humidity, condensation, lack of ventilation, & water leaks are the most common causes of mould.

We mainly service Melbourne, Sydney, Brisbane and Darwin. However, we also cover all regional areas of Queensland, New South Wales and Victoria.

We can only determine the exact type of mould by taking a swab or air sample, which is then sent off the to our lab for testing and takes about 12 days for the report to be completed.

First we complete a damp wipe system where we physically wipe all surfaces to remove all surface mould.

This is followed by a fogging system where we release a micro mist (cloud) throughout the property to kill all the invisible mould spores, preventing the occupants from breathing in potentially harmful mould spores.

During the remediation process we also use an air purifier to capture dead airborne mould spores. Our fogging system also provides a residual coating to all surfaces throughout the property to help prevent further mould growth.

Yes we offer a 12-month guarantee, provided all measures such as exhaust fans and water leaks have been rectified.

Yes, we can install subfloor and roof ventilation systems to help prevent mould from returning.

Approximately $3000 plus GST per one fan system.

Approximately $150 – $200 per year

We use a natural non-toxic, non-hazardous, anti-microbial chemical, and yes we can provide the MSDS sheets for it. The chemical is also ammonia free.

Yes, it can potentially be very harmful and can cause serious side effects such as cancer, respiratory problems, sore eyes, itchy throat, coughing, rashes etc.

Yes, if there is moisture in the ground under the house then there’s a good chance there will be rising damp coming up through the floor and contaminating the inside of the house.

No, there is no point just treating one or two rooms or one surface because the mould is airborne and travels throughout the property. When people walk around they drag mould spores around with them.

Between 1 and 6 hours, depending on the size of the property and the severity of the mould.

No, you only need to vacate the house during the treatment.

Put all food away, make sure there are no animals in the house and put all toiletries away. Move all furniture away from the infected surfaces. Take any pictures down that you may be concerned about the chemical affecting and cover any electrical items you don’t want chemicals to come into contact with.

Yes, if the carpet has been wet for more than 48hrs then the carpet should be replaced, as mould will have started to develop.

Insurance only covers certain types of water damage jobs, so you will need to check with your insurance company to see if you are covered.

Payments are due upon completion of works unless requested in writing and agreed to by management. Payments are accepted by cash, eftpos or credit card on our website.

No, as we provide you with all the information you need to avoid your items being damaged.

All chemicals we use are safe and non-abrasive, meaning they pose no threat to your health.

You may have to vacate the property depending on the severity of the damage, whilst carrying out the mould remediation service as the mould spores being targeted pose health risks.

Insurance will usually only cover certain water damage issues, you will need to check with your insurance provider to see if a mould removal treatment is covered under your plan.

Only if your area affected by mould is less than 1 meter square, you may try removing it on your own, but when mould growth is caused by dampening of walls or sewage, it starts growing very fast and can get out of control if not treated professionally and present health hazards. For best mould removal services in Sydney, reach out to us.

First, we complete a damp wipe system where we physically wipe all surfaces to remove all surface mould.

This is followed by a fogging system where we release a micro-mist (cloud) throughout the property to kill all the invisible mould spores, preventing the occupants from breathing in potentially harmful mould spores.

During the remediation process, we also use an air purifier to capture dead airborne mould spores. Our fogging system also provides a residual coating to all surfaces throughout the property to help prevent further mould growth.

Yes, we offer a 12-month guarantee, provided all measures such as exhaust fans and water leaks have been rectified.

No, as we provide you with all the information you need to avoid your items being damaged.

If you have mould on your walls which have just appeared and there is no considerable damage, you can remove them at home with the help of bleach or vinegar. But if you suspect further damage or you are unaware of the root cause of the mould growth, a professional service like ours is what you need to get rid of mould permanently.

Fill a spray bottle with distilled white vinegar. Let sit for several hours. Soak an abrasive sponge in hot water and dip it into baking soda. Scrub the mould off of the surface.

This remedy can work only if you have very small damage, in case of severe mould, you would need odour neutralization done by a professional company like us. In New Castle, Mould Pro gives you the best odour neutralisation services.

Usually between $1000 and $3000, depending on the level of contamination. The technician will provide a quotation on-site.

Yes, it can potentially be very harmful and can cause serious side effects such as cancer, respiratory problems, sore eyes, itchy throat, coughing, rashes, etc.

Yes, if there is moisture in the ground under the house then there’s a good chance there will be rising damp coming up through the floor and contaminating the inside of the house.

Usually between $1000 and $3000, depending on the level of contamination. The technician will provide a quotation on-site.

Between 1 and 6 hours, depending on the size of the property and the severity of the mould.